Back to Standards Index Assessment – Appeals Standards: Clause 6.2, 6.3, 6.4 6.2. The RTO has an appeals policy to manage requests for a review of decisions, including assessment decisions, made by the RTO or a third party providing services on the RTO’s behalf....
Back to Standards Index Complaints Standards: Clause 6.1, 6.2, 6.3, 6.4, 6.5, 6.6 6.1 The RTO has a complaints policy to manage and respond to allegations involving the conduct of a) the RTO, its trainers, assessors or other staff b) a third party providing services...
