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Course information

Standards: Clause 5.1, 5.2

5.1. Prior to enrolment or the commencement of training and assessment, whichever comes first, the RTO provides advice to the prospective learner about the training product appropriate to meeting the learner’s needs, taking into account the individual’s existing skills and competencies.

5.2. Prior to enrolment or the commencement of training and assessment, whichever comes first, the RTO provides, in print or through referral to an electronic copy, current and accurate information that enables the learner to make informed decisions about undertaking training with the RTO and at a minimum includes the following content:

a)  the code, title and currency of the training product to which the learner is to be enrolled, as published on the National Register;
b)  the training and assessment, and related educational and support services the RTO will provide to the learner including the:

i)   estimated duration
ii)   expected locations at which it will be provided
iii)  expected modes of delivery
iv)  name and contact details of any third party that will provide training and/or assessment, and related educational and support services to the learner on the RTO’s behalf; and
v)  any work placement arrangements.

Related links

ASQA website: Informing and protecting students

QCI considerations

This is one of two types of information that must be available to the learner before their enrolment. The other is an outline of their rights and obligations.

Published course information
Check this contains:

  • Accreditation details as stated on National Register
  • Entry requirements include existing skills and competencies needed by a learner to successfully undertake the program
  • Estimated duration
  • Delivery mode/s and locations
  • Program content
  • Assessment information
  • Availability of RPL
  • Availability of Credit transfer
  • Any resource requirements
  • Career pathways
  • Any work placement arrangements
  • All fees information

Scenario 1

XYZ RTO delivers a highly customised unit of competency to professionals in one occupational role in the health industry. They do not have a website or a printed brochure with information about this training product. They prefer to hold an information session where they provide the course information verbally as this allows them to answer questions.

Is this an acceptable approach?

No. Clause 5.2 requires that prospective learners are provided with current and accurate information in print or through referral to an electronic copy.

Scenario 2

XYZ RTO delivers a qualification to unemployed learners in an intensive six-month face-to-face course with specific electives. It also delivers the same qualification online to existing workers who can take eighteen months to complete it and they have a wider choice of electives.

Why is it appropriate for the RTO to have two different course information documents for this publication?

The target audience, context and content of the two programs are very different. It would be confusing for both programs to be covered in the same document.