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Standards: Clause 2.2

2.2. The RTO:
b) systematically evaluates and uses the outcomes of the evaluations to continually improve the RTO’s training and assessment strategies and practices. Evaluation information includes but is not limited to quality/performance indicator data collected under Clause 7.5, validation outcomes, client, trainer and assessor feedback and complaints and appeals.

Related documents/links

ASQA website: Implementing, monitoring and evaluating TAS and practices

QCI consideration

This Clause requires that training and assessment processes and outcomes be systematically evaluated.

  • Does your RTO systematically evaluate training and assessment outcomes? 
  • If so, how are the results documented?
  • If so, how are the results used to improve practices?

Scenario 1

XYZ RTO has a short questionnaire about the effectiveness of their training programs. Every learner is asked to fill it in once they have completed a training program. The data is analysed and put into a spreadsheet that management considers at a scheduled meeting.

Is this systematic evaluation of training outcomes?

Yes. It is a systematic approach to part of the evaluation process. The full process would also include an analysis of other aspects such as non-completion rate, timeframes for completion.

Scenario 2

XYZ RTO management hold a special quality check meeting three times a year to consider the organisation’s operations in light of evaluation outcomes gathered from the previous four months. They may authorise changes to improve workflow and practice.

Is this a systematic approach to improvement?

Yes. Meetings are scheduled, and minuted, and changes result from evaluation.