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Fees – information
Standards: Clause 5.3
5.3. Where the RTO collects fees from the individual learner, either directly or through a third party, the RTO provides or directs the learner to information prior to enrolment or the commencement of training and assessment, whichever comes first, specifying:
a) all relevant fee information including:
i) fees that must be paid to the RTO; and
ii) payment terms and conditions including deposits and refunds;
b) the learner’s rights as a consumer, including but not limited to any statutory cooling-off period, if one applies;
c) learner’s right to obtain a refund for services not provided by the RTO in the event the:
i) arrangement is terminated early; or
ii) the RTO fails to provide the agreed services.
QCI considerations
There are three parts to this clause.
(a) Pre-enrolment information
Check these are mentioned in the course information:
- tuition fees
- payment terms and conditions including deposits
- any charges for resources
- reference to government subsidy if appropriate
These must also be available, usually in the Handbook:
- Refund policy and conditions for refund
- Charges for re-assessment
- Charges for re-issue of testamurs
(b) Consumer rights
Every time someone purchases goods and services, they are entering into a contract with the seller.The consumer has ‘statutory rights’ and these cannot be refused, changed or limited by the seller.
The enrolment form is a legally enforceable agreement between the RTO and the client. Once the learner engages with the RTO they have consumer rights under the Trade Practices Act (1974).
Good practice: Some RTOs include this statement on the enrolment form:
This agreement does not remove your rights under Australian Consumer Law.
(c) Right to a refund
Check that published pre-enrolment material includes information about:
- Cancellation of a course by the learner
- Cancellation of a course by your RTO
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