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Rights and obligations
Standards: Clause 5.2
5.2. Prior to enrolment or the commencement of training and assessment, whichever comes first, the RTO provides, in print or through referral to an electronic copy, current and accurate information that enables the learner to make informed decisions about undertaking training with the RTO and at a minimum includes the following content:
c) the RTO’s obligations to the learner, including that the RTO is responsible for the quality of the training and assessment in compliance with these Standards, and for the issuance of the AQF certification documentation.
d) the learner’s rights, including:
i) details of the RTO’s complaints/appeals process required by Standard 6; and
ii) if the RTO, or a third party delivering training and assessment on its behalf, closes or ceases to deliver any part of the training product that the learner is enrolled in;
e) the learner’s obligations:
i) in relation to the repayment of any debt to be incurred under the VET FEE- HELP scheme arising from the provision of services;
ii) any requirements the RTO requires the learner to meet to enter and successfully complete their chosen training product; and
iii) any materials and equipment that the learner must provide; and
f) information on the implications for the learner of government training entitlements and subsidy arrangements in relation to the delivery of the services.
Related links
ASQA website: Informing and protecting students
QCI considerations
Check that these are covered somewhere in pre-enrolment material:
RTO obligations
Credit transfer
Legislation obligations
Privacy notice
Issuing qualifications
Revoking qualifications
RTO closure
If course delivery ceases
Learner rights
Access to records
Consumer protection
Complaints
Learner obligations
Academic misconduct
Change in personal details
Internet use
Legislative obligations
– Copyright
– Discrimination
– WHS
Unique Student Identifier
Repayment of any agreed debt
