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Support needs – determine

Standards: Clause 1.7

The RTO determines the support needs of individual learners and provides access to the educational and support services necessary for the individual learner to meet the requirements of the training product as specified in training packages or VET accredited courses.

Access and equity means policies and approaches aimed at ensuring that VET is responsive to the individual needs of clients whose age, gender, cultural or ethnic background, disability, sexuality, language skills, literacy or numeracy level, unemployment, imprisonment or remote location may present a barrier to access, participation and the achievement of suitable outcomes.

Related documents/links

ASQA website: Support before enrolment
ASQA website: Support during enrolment

QCI considerations

Does your RTO provide this information to students prior to enrolment?

  • suitability of the course
  • special physical requirements for the course
  • option for reasonable adjustment
  • available support

When and how does your RTO invite disclosure?
How are learners informed of the limits of your RTO’s responsibility?

Students with disability do not have to disclose their disability unless they want to arrange adjustments, or their disability poses a risk to themselves or others.

Does your RTO determine the need for support in these areas:

  • digital skills (if relevant)
  • language skills
  • literacy and numeracy
  • disability and inclusion
  • online learners (if relevant)

Scenario 1

XYZ RTO delivers training and assessment in a Diploma that contains several highly technical units. Their LLND assessment reveals that one potential learner has a good command of spoken English. However, their English reading and writing skills are not sufficiently developed to enable them to comprehend the language in the technical units or write assessment responses.

Should the RTO accept this learner into the program?

No. The person does not have the appropriate LLND competencies for the training product.

Scenario 2

A learner has a disability but it does not impact on their participation in a training program, so they decide there is no need to disclose it.

Is non-disclosure an option for this person?

Yes. As long as they do not want to make arrangements for reasonable adjustment and their disability does not pose a risk to themselves or others, they do not have to disclose it.